Role

Managing Metrics (Large Projects)
Creating the Project Scorecard

1

Project Manager

Report your final results and make a recommendation for overall project success

When the project is complete, the team should create a final scorecard that reflects the overall results of the project. The project team can analyze the final metrics and make a recommendation on the overall success of the project to the Project Sponsor. The Project Sponsor can review the results and decide whether to accept the team recommendation or issue the different, final evaluation of project success. 

2

Project Manager

Send final results to the Project Management Office (PMO) (or other centralized reporting and process improvement organization)

The project team should report their final metrics to the PMO so that the PMO can track project success across the organization. The PMO should use this information as input into an organizational scorecard that tracks the success of all projects on an ongoing basis. (If your organization does not have a PMO, you should send the information to whatever organization is responsible for ongoing process improvement.)   

Role

Managing Metrics (Large Projects)
Improving Internal Work Processes

1

Project Manager

Report your final results and make a recommendation for overall project success

When the project is complete, the team should report on the final process metrics to see if the improvement targets were achieved. It is likely the results of the process improvement metrics will be one aspect of the overall project scorecard.

2

Project Manager

Send final results to the Project Management Office (or other centralized reporting and process improvement organization)

Business demands are getting tougher and tougher. Organizations need to be able to do more with less. The performance level that was good enough this year will not meet the higher expectation level of the next year. The PMO and the entire management team must always be looking for ways to improve their project delivery process and the overall service level.

The project team should report their final metrics to the PMO so that the PMO can track similar metrics across the organization. The PMO should use this information as valuable input into an ongoing process improvement initiative for the entire organization. (If your organization does not have a PMO, you should send the information to whatever organization is responsible for ongoing process improvement.)   

Your organization should have a program in place to encourage process improvement ideas. The program should include the ongoing communication of the importance of process improvement, some mechanism for gathering ideas, and follow-up processes to ensure every idea gets discussed. The individual that provided the suggestion should receive feedback, regardless of whether or not the suggestion was implemented. If the suggestion was not implemented, the person who sent in the suggestion should be provided feedback as to why.