Role

Managing Quality (Large Projects)

1

Project Manager

Execute quality assurance activities

During the project, conduct all of the quality assurance activities as specified in the project schedule.

2

Project Manager

Update and monitor the Quality Management Plan

Evaluate the Quality Management Plan on a monthly basis or at the completion of major milestones. The review should focus on whether the Quality Management Plan is still adequate to ensure that the project deliverables are completed within the quality expectations of the client. If it is not, update the Quality Management Plan with changes and update the schedule with any new or modified activities required.

3

Project Manager

Collect metrics to validate you are meeting quality requirements

During the project, capture the quality-related metrics. Most should be captured monthly. Some, like client satisfaction surveys, may be captured quarterly. If you are building or manufacturing something tangible, you may want to collect automated product-based metrics every day.

4

Project Manager

Analyze metrics for process improvement opportunities

Analyze the metrics to determine how your project work processes can be improved. For instance, the deliverable review process might be changed from one review when the deliverable is completed to add an extra review when the deliverable is 50% complete. The time required for this draft review might be more than offset by dramatically reducing errors found when the deliverable is complete. In another example, for a manufacturing process, you may need to upgrade equipment, send the operators to more training or invest in better raw materials.

5

Project Manager

Analyze and resolve quality related problems

When quality problems are found, implement a process to determine the cause and to make improvements in the process (see 4.5.2T Resolving Quality Problems for more details).

6

Project Manager

Implement the improvements that were identified

There may be more ideas than you can safely implement in one review cycle. If you find that to be the case, prioritize the suggestions and implement those that seem to have the highest value but require the least amount of work. You may be able to implement other ideas on the next review and analysis cycle.

7

Project Manager

Continue to measure

You may need to identify new or revised metrics to support new or revised work processes.