TenStep Webinars Frequently Asked Questions

How will I know that my registration is accepted?

We will send you an email confirmation within a few days of registering. This email will also include other logistical information. 

What options are available for payment?

We accept Visa, MasterCard, American Express, PayPal, personal checks and company checks. We will also accept a valid company purchase order.  You must pay prior to the webinar date. You are not considered to be officially registered in a webinar until payment or a PO is received.

What is your cancellation policy?

  • If you cancel 7 days or more prior to the webinar start date, we will refund the entire webinar price to you.

  • If you cancel less than 7 days prior to the webinar start date, we will issue you a credit towards attending a future webinar.

  • If you do not attend the webinar and do not cancel, you will not be eligible for a refund or a credit towards a future webinar.

  • All webinars are subject to cancellation. If we cancel a webinar, we will reimburse 100% of your paid webinar tuition. We assume no responsibility for any other fees you may incur in conjunction with a webinar cancellation.  

May I send a substitute to attend in my place?

Yes, you may substitute another person in the place of a paid registrant at no charge. Simply notify the TenStep office of the old student and the substitute student.

What happens if I cannot attend the entire class?

We understand that sometimes you need to step out of a webinar for business reasons. However, no refunds or partial refunds will be issued. In addition, it is possible that you may miss enough time that it is not appropriate to receive a certificate of attendance. This would also preclude you from receiving class contact hours or class PDUs. Whether you receive a class certificate is totally at the discretion of the instructor.

What is required for me to receive PDUs for webinar participation?

To receive PDUs, you must attend the full webinar, including audio, exercise participation, role call participation, Q&A, and visual participation. Please refer to the information within the following questions as well: What happens if I cannot attend the entire class? and How will I receive a certificate of attendance, which I may use as contact hours or PDUs?

How will I receive materials needed for the webinar or for providing feedback to TenStep?

Materials pertaining to the webinar will either be emailed to you prior to the webinar or available for you to download within the webinar session. Feedback requested by TenStep, such as the training evaluation and quiz, will be emailed to you upon conclusion of the webinar. For webinars that included exercises and answers, we will also provide the answers so you have the information for your future reference.

How will I receive a certificate of attendance, which I may use as contact hours or PDUs?

A certificate will be emailed to each attendee that completes and passes a quiz (70% or better), completes a training evaluation, and submits the training evaluation and quiz in to TenStep within a week of the webinar.

If the webinar is one-way audio (by the presenter), how can I ask questions?

There is a “Q&A” feature in the webinar software to note any questions. Questions will be addressed as time permits during the webinar. At the end of the webinar, the presenter will access all attendees questions. Upon conclusion of the webinar, the presenter will summarize a Question/Answer document and email it to the webinar attendees.

Will you be recording the webinar sessions?

We may choose to record some of the webinar sessions. If we do, the instructor will communicate this during the beginning of the webinar.

How do I process a coupon code?

There are two parts to the payment process - the registration form and the shopping cart (for credit card payments). If you have a coupon code, you can enter it in one of two ways.

  • If you are paying by personal check or company check, enter the coupon code into the registration form. This will let us know that you have the coupon. You can write your check for the price of the class minus the coupon discount. 

  • If you are paying by credit card, you should enter your coupon code into the shopping cart in the box labeled "Redeem Coupon" and click on the "Redeem Coupon" button.  Your discount will be taken online before you enter your credit card information.