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Are unrealistic expectations the root of all suffering?

Ultimately the sign of a successful project is client and sponsor satisfaction. Satisfaction is driven by expectations.  This session explores how to apply concepts and techniques to negotiate win-win expectations.  It combines the technical skills of planning, estimating and requirements definition with the behavioral skills of emotional intelligence and open-minded mindfulness.  This is a foundation for the kind of portfolio management, engagement management, project initiation, baseline planning, project execution and control that leads to successful projects and rewarding ongoing relationships. 

Prerequisites

• None

Learning Objectives

At the end of this class, participants should be able to:

• Apply their understanding of the five dimensions of expectations to ensure completeness

• Apply knowledge of the roles in managing internal or external client engagements to ensure mutual expectations

• Use their knowledge of goal setting, to identify and overcome barriers to project success

• Apply the principles of win-win negotiating, dynamic estimating and scheduling to ensure that expectations are maintained throughout project life

• Establish working agreements to ensure that expectations regarding performance and relationships are mutually accepted

Who Should Attend

• Managers and project managers

• Business analysts

• Staff that is involved in setting and fulfilling expectations

• Groups of people working together to perform projects or provide services

Course Outline

• Introduction: What are expectations and how do they affect success?

• Engagement Management

• Goal setting: Project Portfolio Management, the Sales Cycle and Initiation

• Scope and Requirements Definition

• Estimating and scheduling

• Establishing Working Agreements

There are numerous activities/exercises throughout the class.

Class Length

• One day (8 PDUs) OR

• Two days (16 PDUs)